What We Collect and Why We Keep It
We collect the information you give us when you create an account — your name, email address, phone number, and the payment method you choose, whether that is bKash, Nagad, or Rocket. When you make a deposit or withdrawal, the transaction reference from your mobile wallet
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is logged against your account record so we can verify and resolve any payment queries. We also collect device and browser data automatically: your IP address, the type of handset you use, and session timestamps. This helps us keep your account secure and detect unusual login
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activity. If you add a Rocket or Nagad number to your account wallet, that number is stored in encrypted form and is never shared with third parties outside the payment process. We retain account records for as long as your account remains active, and for a
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defined period after closure, in line with our internal data retention schedule. You can request a copy of your stored data or ask us to delete it by contacting our support team. We do not sell personal data. Availability of our platform and the scope of
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data processing depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.