Reference

How jitbaz Legal Terms Apply to Your Account

These terms set out what you agree to when you open an account on jitbaz, including how we handle your data, your payment activity through bKash, Nagad or Rocket, and your access rights based on local law and eligible regions.

Account eligibility rulesBangladesh access conditionsbKash, Nagad, Rocket payment termsData and privacy rightsSupport contact paths
jitbaz How jitbaz Legal Terms Apply to Your Account
LEGAL CONTACT PATHS

How to Reach Us About Legal Queries

If you have a specific question about your account terms, a transaction dispute involving bKash, Nagad or Rocket, or a request related to your data rights, our support team handles each of these through the channels below. Legal queries are logged and responded to separately from general account help — you will receive a written response you can keep for your own records.

Live Chat Support Reach our support team directly through the live chat on your account page. Legal and account-related queries are flagged for a written response.
Email for Legal Matters Send detailed legal queries or data requests by email. We confirm receipt and respond with a reference number so you can track the status.
Account Help Centre Your account dashboard includes a help section where you can submit formal requests about transaction records, data access or term clarifications.
HOW WE HANDLE THIS

Account Security, Data and Your Rights

Our approach to data, cookies and account security is designed around what you actually need to know and action. Here is how each area works in practice, and who to contact when you need to make a change.

Data Handling

We collect only the account and transaction data needed to operate your wallet, process bKash, Nagad or Rocket payments and verify your identity as required.

Cookies and Sessions

We use session cookies to keep your account active across mobile and desktop. You can clear these through your browser settings at any time without affecting your account balance.

Account Security

Your account is protected by password and OTP verification. If you access from a new device, an OTP is sent to your registered mobile number before the session opens.

Data Changes and Requests

To update personal details, request a copy of your data, or ask for account data removal, contact support through live chat or email with your account reference.

Common Questions About jitbaz Legal Terms

These are the questions we hear most often about how our terms work, what your rights are and how to act on them from your account.

Yes. Opening an account or using the platform constitutes acceptance of current terms. It is your responsibility to confirm that access is lawful in your location under local law and eligible regions.

You can. Send a data access request through email or the account help centre. We will confirm receipt and provide the data within the timeframe set in our retention policy.

Our terms govern your account wallet and the transaction records we hold. Each payment provider — bKash, Nagad, Rocket — also has its own terms that apply separately to the transfer itself.

We notify you through your registered contact before any change takes effect. Continuing to use your account after that notification means you have accepted the updated terms.

Retention periods depend on the type of data and the obligations that apply to our platform. You can request the specific schedule through support — we will provide it in writing.

Start with our support team via live chat or email. Legal and dispute queries are handled separately from routine account help and you will receive a written reference for every submission.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.